<p style="text-align: left;"><em>The following case studies detail Saros Consulting&#8217;s role in two pivotal IT projects for an international pharmaceutical company. These projects, each with distinct challenges and objectives, demonstrate our ability to deliver sophisticated IT solutions in a highly regulated and demanding industry. They exemplify our commitment to enhancing operational efficiency and system compliance through innovative technology strategies.</em></p>
<h4><strong>Project #1: SAP System Ownership Transition at a Pharmaceutical Manufacturing Facility</strong></h4>
<p><strong>Introduction</strong></p>
<p>In a project with a globally pharmaceutical company, Saros Consulting was tasked with transitioning the ownership of SAP ECC and associated systems from their Ireland division to the global Information Systems (IS) team. This initiative focused on the Dublin and Kerry manufacturing plants, aiming to optimise operational efficiency and enhance governance.</p>
<p><strong>Project Objectives</strong></p>
<p>The project targeted several key objectives:</p>
<ul>
<li>Smooth transfer of SAP system ownership to the global IS team.</li>
<li>Comprehensive knowledge transfer to the IS department.</li>
<li>Extensive training across departments for enhanced system proficiency.</li>
<li>Development of a governance framework with clearly defined roles and responsibilities.</li>
</ul>
<p><strong>Strategic Approach</strong></p>
<p>Our methodical approach was in line with the client&#8217;s methodologies, encompassing:</p>
<p><strong>Project Management</strong>: Managing the efficient transition of SAP system ownership.</p>
<p><strong>Access and Security Management</strong>: Ensuring robust data security and access controls.</p>
<p><strong>Documentation Transfer</strong>: Migrating essential operational documents to the global IS team.</p>
<p><strong>Governance and Compliance</strong>: Implementing effective GRC measures.</p>
<p><strong>System Lifecycle Management</strong>: Overseeing the long-term effectiveness of the systems.</p>
<p><strong>Audit Support</strong>: Assisting in various internal and external audits.</p>
<p><strong>Service Delivery Management</strong>: Guaranteeing high-quality service delivery.</p>
<p><strong>Change Control and Quality Management</strong>: Managing changes while maintaining quality standards.</p>
<p>&nbsp;</p>
<p><strong>Outcomes and Impact</strong></p>
<p>The successful completion of the project led to:</p>
<ul>
<li>Enhanced expertise within the Global IS team regarding the Irish division&#8217;s business and SAP systems.</li>
<li>Improved processes and procedures, ensuring compliance and audit readiness.</li>
<li>Greater alignment of the Irish operations with the company&#8217;s global standards.</li>
<li>Transition from manual to efficient electronic processes.</li>
<li>Harmonisation of operations between the Irish division and EMEA, resulting in cost savings and resource optimisation.</li>
<li>A solid IS support structure, enhancing service delivery and minimising compliance risks.</li>
<li>Streamlined Standard Operating Procedures across various divisions.</li>
</ul>
<p><strong>Conclusion</strong></p>
<p>This project illustrates Saros Consulting&#8217;s skill in managing complex IT transitions in the pharmaceutical industry, achieving operational excellence and client satisfaction.</p>
<h4><strong>Project #2: SAP Upgrade – Global Integration Project</strong></h4>
<p><strong>Introduction</strong></p>
<p>The &#8216;Global Integration Project&#8217;, spearheaded by Saros Consulting, was an ambitious initiative to upgrade diverse SAP ECC systems into a single SAP S/4HANA system for the same major pharmaceutical corporation. This project aimed at achieving global standardisation and operational efficiency.</p>
<p><strong>Project Objectives</strong></p>
<p>The objectives were thoughtfully crafted to enhance the corporation&#8217;s global operations:</p>
<ul>
<li>Leveraging data as a key strategic asset.</li>
<li>Increasing organisational flexibility for quick adaptation to external changes.</li>
<li>Boosting overall efficiency in strategic activities.</li>
<li>Reducing complexity in operations and IT systems, limiting company risks.</li>
</ul>
<p><strong>Strategic Approach</strong></p>
<p>Our comprehensive role involved:</p>
<ul>
<li><strong>Business Transformation</strong>: Facilitating transformations in key operational areas.</li>
<li><strong>Integrations</strong>: Ensuring seamless integrations with manufacturing units and external entities.</li>
<li><strong>Global Standardisation</strong>: Implementing consistent operating procedures worldwide.</li>
<li><strong>Cutover Coordination</strong>: Managing the smooth transition to the new system.</li>
</ul>
<p><strong>Outcomes and Impact</strong></p>
<p>The project achieved significant milestones:</p>
<ul>
<li>Successful global integration of SAP S4/HANA for the company&#8217;s EU Manufacturing and International Business divisions.</li>
<li>Establishment of a unified SAP system, enhancing global data governance.</li>
<li>Standardisation of global supply chain and finance processes.</li>
<li>Continuous manufacturing production without disruption during the transition.</li>
</ul>
<p><strong>Conclusion</strong></p>
<p>The &#8216;Global Integration Project&#8217; exemplifies Saros Consulting’s ability to execute large-scale IT upgrades, ensuring client satisfaction through thorough planning and efficient management.</p>
<p>These case studies demonstrate Saros Consulting&#8217;s commitment to providing top-tier IT solutions in the global pharmaceutical industry, emphasising our dedication to operational efficiency and technological innovation. Our focus on client satisfaction and expertise in complex project management solidifies our status as an industry leader.</p>
<p>&nbsp;</p>


Explore how Saros Consulting masterfully enhanced IT operations and compliance for a global pharmaceutical leader.

Enhancing IT Operations in Global Pharma

<p>Saros Consulting partnered with a leading global biotechnology company to oversee a significant IT infrastructure project as part of a larger Vial Fill modernisation initiative at their Dun Laoghaire facility in Dublin. This project, spanning from March 2021 to November 2023, was a critical venture in a sector where precision and innovative solutions are essential.</p>
<p>&nbsp;</p>
<h5>Client Overview</h5>
<p>The client, a prominent name in the biotechnology sector, aimed to expand and modernise its Vial Fill line. This required the implementation of an advanced IT system that adhered to the rigorous Good Manufacture Practices (GMP) of the pharmaceutical industry. This project was more than a technical upgrade; it was a strategic component of the client&#8217;s growth plan.</p>
<p>&nbsp;</p>
<h5>Objective: A Technological Leap Forward</h5>
<p>Our objective involved managing the installation, setup, and integration of a state-of-the-art IT system. This comprehensive undertaking included overseeing the entire IT Basis of design, covering network hardware, server hardware, cellular distribution antenna system (DAS) extension, high availability architecture, software requirements, and robust cybersecurity measures aligned with the strict Good Manufacture Practices (GMP) of the pharmaceutical industry.</p>
<p>&nbsp;</p>
<h5>Scope of Work</h5>
<p>Saros Consulting&#8217;s role spanned the entire project management lifecycle, from orchestrating the IS infrastructure to coordinating with remote vendors during critical commissioning and startup phases, ensuring every aspect was geared towards operational excellence.</p>
<ul>
<li>Orchestrating the source, build, and delivery of IS infrastructure as per design.</li>
<li>SQL Database design for all systems</li>
<li>Validating software and server hardware for operational readiness</li>
<li>Facilitating network design within ECR, ensuring robustness,</li>
<li>Overseeing the timely procurement of all IT equipment required to meet deadlines.</li>
<li>Supervising servers build requests, firewall changes, and account setups.</li>
<li>Coordinating remote vendor support during crucial commissioning and start-up phases.</li>
</ul>
<p>&nbsp;</p>
<h5>Approach: Tailored and Strategic</h5>
<p>In alignment with the client&#8217;s approach for managing deliverables and adhering to the methodologies and governance models supplied, Saros adopted a flexible, resource-optimised strategy. This involved drafting critical project documents, establishing effective communication channels, and implementing risk management protocols, demonstrating our structured yet adaptable approach to project management.</p>
<p>&nbsp;</p>
<h5>Challenges and Solutions: Navigating Complexities</h5>
<p>Our project management expertise was crucial in overcoming challenges such as coordinating across various departments and contractors, and integrating AV equipment in clean rooms. Acting as a central hub, we ensured smooth collaboration and compliance with stringent standards.</p>
<p>&nbsp;</p>
<h5><em>Coordinating Across Departments and Contractors:</em></h5>
<p>Saros Consulting provided expert project management, serving as the central coordinator for various internal and external teams, including the client&#8217;s Automation and Information service departments, along with several external contractors. This enabled what was a complex logistical challenge, essential for project continuity to be coordinated centrally with Saros acting as a management and communication hub, ensuring all parties were aligned with project goals, facilitating effective collaboration and timely completion of project milestones.</p>
<p><em> </em></p>
<h5><em>Integrating AV Equipment in Clean Rooms:</em></h5>
<p>The integration of AV equipment into regulated clean rooms was a technical challenge which required compliance with strict cleanliness standards. Saros coordinated with AV specialists to install custom enclosures for AV equipment, ensuring compliance with clean room standards without compromising functionality.</p>
<p>&nbsp;</p>
<h5><em>Remote Vendor Access Setup:</em></h5>
<p>A key component of the IT project was establishing secure remote access for vendors to the complex production equipment. This process entailed obtaining approvals through the client&#8217;s internal procedures for various essential secured hardware components connected to the production system. Additionally, it involved integrating the vendor&#8217;s selected remote access software, which allows for remote connectivity through the client&#8217;s firewalls. This setup was vital for facilitating remote setup, configuration, and support of the production system.</p>
<p>&nbsp;</p>
<h5>Outcomes: Successful Technological Transformation</h5>
<p>The project culminated in the successful implementation of a robust IT infrastructure. Key achievements included the timely setup of all necessary IT components, effective cybersecurity measures, and a smooth transition to ongoing business operations. These successes highlight our capability in managing complex, multifaceted projects in highly regulated environments.</p>
<p>This project demonstrates Saros Consulting&#8217;s expertise in managing complex IT projects within the pharmaceutical industry. This case study showcases our technical expertise and our ability to navigate complex regulatory environments, manage projects with diverse stakeholder groups, and overcome technical challenges.</p>
<p>&nbsp;</p>
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Explore how Saros Consulting transformed a biotech firm's IT infrastructure, enhancing efficiency and innovation in a critical project.

Advancing Biotech with IT Excellence

<p><em>Saros Consulting partnered with a leading name in the global retail industry to undertake a significant network upgrade. This venture was critical to reinforcing the robustness and efficiency of the retailer&#8217;s network infrastructure, ensuring that the bustling store operations could continue to thrive without any disruptions.</em></p>
<p>&nbsp;</p>
<h5>Client Overview</h5>
<p>The client stands as a formidable force in the retail sector, operating across 16 countries with a distinctive bricks-and-mortar strategy. With a turnover of £9 billion and a commitment to expanding on the High Street, their business model relies entirely on physical stores, making a reliable network infrastructure crucial for supporting intensive store operations and facilitating growth.</p>
<p>The project aimed to transition the retailer&#8217;s stores from a legacy network to a more advanced, efficient system as part of a strategic two-year global rollout. With the upgrade still in its early stages, the focus was on building a solid foundation for the expansive network infrastructure across numerous sites.</p>
<h5>Key Challenges: Ensuring a Disruption-Free Transition</h5>
<p>Implementing such a large-scale project presented several challenges. The primary concern was to execute the new network infrastructure without causing disruptions to daily retail operations. Saros had to ensure that new equipment integration did not interfere with ongoing business, requiring careful coordination and planning. Additionally, the project involved navigating logistical constraints and managing relationships with various third-party vendors, including a significant service provider.</p>
<h5>Meticulous Planning and Strategic Execution</h5>
<p>Saros Consulting&#8217;s approach was characterised by meticulous planning and strategic execution. Key to their strategy was a robust testing protocol, including failover and fail-back scenarios, to ensure all key business systems were operational post-implementation. This level of diligence was paramount in maintaining business continuity and securing the retailer&#8217;s operational efficiency.</p>
<p>In managing third-party vendors, Saros acted as a staunch advocate for the client, negotiating costs and overseeing implementations. Their proactive management resulted in significant cost savings, driving the project&#8217;s price down from the initial vendor offerings, which was instrumental in delivering the project within budget.</p>
<h5>Laying a Solid Foundation</h5>
<p>This project is progressing steadily, with a focus on laying a solid foundation. Having moved successfully through Proof of Concept and Pilot stages, main deployment is well underway with excellent feedback from both the stores and the senior Technology stakeholders. Saros&#8217;s methodical and considered approach ensured that the project moved forward strategically, setting a precedent for the subsequent stages of the global rollout.</p>
<h5>IT Infrastructure for Retail Success</h5>
<p>The partnership between Saros Consulting and this global retailer on the network upgrade project underscores the importance of strategic IT infrastructure in the retail sector. Saros&#8217;s commitment to meticulous planning, rigorous testing, and proactive <a href="https://sarosconsulting.com/focus-area/it-procurement">vendor management</a> set the stage for successful completion. As the project continues, the retailer can look forward to a more robust and efficient network infrastructure that supports its busy stores and facilitates future growth and innovation. This case exemplifies Saros Consulting&#8217;s dedication to delivering high-quality, impactful IT solutions in a complex, dynamic retail environment.</p>
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Discover Saros Consulting's role in transforming a retail giant's network for enhanced connectivity and efficiency.

Enhancing Retail Connectivity

<h6><em>Saros partnered with a global retail giant on a mission to enhance their in-store efficiency.</em></h6>
<p>The challenge: the existing tablet devices used struggled to keep pace with their busy stores&#8217; demands and needed to be upgraded &amp; refreshed to enhance productivity and at the same time move the devices onto Microsoft office Intune Mobile Device Management (MDM) to align with the wider IT Strategy of the business. The client’s ongoing Next Generation Tablet Project had encountered several challenges requiring external support. Saros was brought in to collaborate with the groups internal team to recalibrate the project, focusing on aligning the budget, selecting appropriate technology partners, formulating a strategic plan, choosing suitable devices, and integrating these with their IT estate for guaranteed success.</p>
<p>The client deliberated between MS Windows-based and Android tablets. Saros facilitated a thorough evaluation, engaging relevant stakeholders in a trial and proof-of-concept phase for various devices. This process led to the selection of Android Tablets, with the added advantage of matching the handheld devices already being used in a 25-store trial for a new service Click and Collect.   Saros supported in both evaluating and selecting a technology partner, tackling technical challenges of introducing Android OS into a primary Microsoft Windows estate. We ensured a seamless integration with the clients IT environment, focusing on network access, security profiles, and compatibility with Microsoft office Intune Mobile Device Management (MDM)</p>
<p>In the final phase, we supported the End User Computer management team in recalibrating the project budget, reflecting the pricing from new technology partners and the updated count of replacement devices needed globally. These adjustments were incorporated into the Statement of Work (SOW) for the technology partner, integrating lessons learned from the trials and proof of concepts to ensure accurate requirements, and expected deployment plan.   This enabled the retail chain to commence the global deployment project with increased confidence. All critical elements for a successful rollout, including device selection, technology integration, partner selection, pricing, necessary work, and a high-level deployment plan, were established at the project&#8217;s inception.</p>
<p><strong><img loading="lazy" decoding="async" class="wp-image-1695 size-large alignnone" style="--tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 / 0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; font-weight: 400;" src="http://staging.sarosconsulting.com/wp-content/uploads/2023/10/Saros_1248x609-Vendor-Hero-1024x500.jpg" alt="" width="1024" height="500" srcset="https://staging.sarosconsulting.com/wp-content/uploads/2023/10/Saros_1248x609-Vendor-Hero-1024x500.jpg 1024w, https://staging.sarosconsulting.com/wp-content/uploads/2023/10/Saros_1248x609-Vendor-Hero-300x146.jpg 300w, https://staging.sarosconsulting.com/wp-content/uploads/2023/10/Saros_1248x609-Vendor-Hero-768x375.jpg 768w, https://staging.sarosconsulting.com/wp-content/uploads/2023/10/Saros_1248x609-Vendor-Hero.jpg 1248w" sizes="(max-width: 1024px) 100vw, 1024px" /></strong></p>
<p>&nbsp;</p>
<h3 class="text-2xl lg:text-heading-4" style="text-align: left;">The Detail</h3>
<p style="text-align: left;"><strong>Project Objective: </strong></p>
<p style="text-align: left;">Recalibrate the next generation tablet project to ensure readiness for full global deployment.</p>
<p style="text-align: left;"><strong>Project Scope:</strong></p>
<ul>
<li style="text-align: left;">Addressed technical issues encountered via introduction of Android OS to Primark IT estate.</li>
<li style="text-align: left;">Manage Tablet device selection process based on structured evaluation via all stakeholders.</li>
<li style="text-align: left;">Manage Technology Partner selection via a structured RFI process with Primark stakeholders.</li>
<li style="text-align: left;">Support recalibration of project with group Leadership, via updated budget, plan &amp; timelines</li>
</ul>
<h3 class="text-2xl lg:text-heading-4" style="text-align: left;">Saros Responsibilities</h3>
<ul>
<li>Lead a comprehensive evaluation to understand the client’s specific needs and challenges.</li>
<li>Resolve technical limitations ensuring seamless integration of new tablet devices.</li>
<li>Align vendor selection and budget management for project success.</li>
<li>Coordinate the readiness of the global project in preparation to launch full project via expert project management.</li>
<li>Act as a bridge between the business stakeholders and internal IT organisations.</li>
<li>Manage the full project lifecycle from requirements to final handover to the client’s global deployment team.</li>
<li>These responsibilities allowed Saros to address the client’s immediate challenges and establish a foundation for project success.</li>
</ul>
<h5 class="text-5xl text-black lg:text-5xl"></h5>


Discover how Saros transformed a global retail chain's tablet deployment, shifting seamlessly from Windows to Android with expert precision.

Reviving Retail Efficiency for a Global Retail Chain

<p>Businesses are increasingly utilising the discipline of project management in recognition that it is a key enabler of corporate strategy delivery. Project management provides the potential to increase projects’ success, minimise the likelihood of failure and ultimately contribute to the overall organisational performance.</p>
<p>There are many ways an organisation can choose to embed project management as a practice, depending on the unique characteristics of the organisation itself. However, certain basic elements need to be in place in any organisation for project management to take root and flourish.</p>
<p>&nbsp;</p>
<h5>About the Client</h5>
<p>Certa, one of Ireland’s largest energy companies, was undergoing transformational change through the confluence of numerous successful energy brands into a single brand and diversifying their product range to connect people and businesses to the most progressive energy solutions available.</p>
<p>This transformation resulted in several large projects key to strategic success as well as numerous operational improvement initiatives to realign organisational processes, people and technology.</p>
<p>Through the rebranding project, the leadership team recognised the need to establish project management as a practice to enable a more structured approach to managing multiple projects simultaneously as the organisation integrates and grows.</p>
<p>&nbsp;</p>
<h5>Key Challenges</h5>
<p>With the increased number of strategic and operational projects, several key challenges were identified, this included visibility of total capacity versus demand of key resources, consistency in project execution processes, alignment of projects to strategic priorities, effective project planning, control and reporting, and levels of project management knowledge / skills within the business.</p>
<p>Saros Consulting was engaged to assist address these challenges and embed project management as a practice through developing a project delivery capability that aligns projects with corporate strategy through an effective execution lifecycle.</p>
<p>&nbsp;</p>
<h5>Building a Project Management Foundation</h5>
<p>With the discipline of Project Management being relatively new to the organisation, we focused on implementing the basic elements of a sound project management practice, which included:</p>
<ul>
<li>Determining the maturity of existing project management practices within the business and the unique characteristics of the organisation in relation to managing change.</li>
<li>Creating a project management framework based on the organisation’s project management maturity, to act as a guide to project decisions and enable a consistent approach to project prioritisation, planning and execution.</li>
<li>Introducing a fit-for-purpose project governance structure to provide direction, make decisions and ensure projects are visible and routinely reviewed.</li>
<li>Establishing a Project Office to manage the PM processes, tools and templates, and provide support to the project governance structures.</li>
<li>Working collaboratively with the leadership team in reviewing, aligning and prioritising projects to strategic objectives to ensure teams work on projects that move the organisation forward.</li>
<li>Continuously engaging the leadership team to ensure active and visible sponsorship of the project management practices.</li>
<li>Reviewing, aligning and prioritising projects to strategic objectives to ensure teams work on projects that move the organisation forward.</li>
<li>Identifying and implementing an appropriate project management tool to enable effective tracking and reporting of the organisation’s project portfolio.</li>
<li>Implementing various initiatives to develop individual skills to improve project management competence within the organisation.</li>
<li>Establishing mechanisms for continuous performance monitoring and reporting to improve project execution, business success and adoption of project management.</li>
</ul>
<p>&nbsp;</p>
<h5>Success Through Visibility and Alignment</h5>
<p>This was a key strategic initiative that required extensive collaboration with business stakeholders in creating awareness, understanding and acceptance of project management in the organisation, resulting in:</p>
<ul>
<li>Enhanced visibility of capacity and demand, enabling improved prioritisation of projects.</li>
<li>Successful implementation of a fit-for-purpose project management framework and project management tool.</li>
<li>Establishment of a Project Management Office.</li>
<li>Successful delivery of several post-merger integration projects.</li>
<li>Increased Project Management knowledge and skills across the business.</li>
<li>Improved planning, execution and control of projects.</li>
<li>Significant increase in the utilisation of the project management framework and project management tool among management teams.</li>
</ul>
<p>&nbsp;</p>
<p>This case study illustrates the transformative impact of tailored project management practices in an evolving corporate environment. Our collaboration with one of Ireland&#8217;s largest energy companies highlights the importance of aligning project management with strategic objectives, demonstrating the substantial benefits of methodical planning and execution. This experience reaffirms our belief in the power of project management as a critical tool for achieving organisational excellence and strategic success.</p>
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Saros Consulting's project management expertise brings new efficiency and strategic focus to a major energy company's operations.

Embedding Project Management as an Organisational Practice at Certa

<p style="text-align: center;">&#8220;This strategic implementation not only addressed the existing challenges but laid a foundation for future technological and business advancements.&#8221;</p>
<p>&nbsp;</p>
<p>A leading global retail client initiated a digital transformation project, focusing on streamlining IT Service Management (ITSM) for enhanced efficiency. The client recognised technology as a key enabler for achieving their ambitious business strategy yet, they faced significant obstacles with their existing ITSM tool including: lack of automation capability, limited communication channels, overly complex integration capability and inefficient operations.</p>
<p>In addition, the existing tool&#8217;s outdated user interfaces complicated ticket management, and dependency on VPN connectivity for remote work further effected efficiency. The need for significant investment due to extended support and integration challenges added to the client’s ITSM issues.</p>
<p><strong> </strong></p>
<h4>Saros Consultancy’s Role in ITSM Transformation</h4>
<p>&nbsp;</p>
<p>To address these issues and facilitate the client’s ongoing business expansion, Saros implemented the ServiceNow ITSM tool on top of ServiceNow ITAM/CMDB for the client’s Corporate ServiceDesk and ITSM towers. This strategic initiative included various critical ITSM modules and additional capabilities, such as Incident Management, Service Request/Catalogue Management and Change Management to name but a few. The project not only resolved the client&#8217;s challenges but also laid the foundation for future technological and business advancements, transforming the tech experience for over 3,500 employees and enhancing the efficiency of 990+ IT support staff.</p>
<h4><strong> </strong></h4>
<h4>Expert Project Management in ITSM Overhaul</h4>
<p>&nbsp;</p>
<p>Saros Consultancy&#8217;s pivotal role in this transformation included comprehensive project management, from collaborating with implementation partners to facilitating extensive training programs. The project spanned various ITSM modules, involving 13 integrations and 600+ stores. Despite complexities and tight timelines, Saros&#8217;s results-driven approach led to the successful completion of this transformative ITSM project.</p>
<p>&nbsp;</p>
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<p>Improved tech experience for over 3,500 employees</p>
</div>
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<p>Enhanced efficiency for 990+ IT support staff</p>
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<p>Anticipated savings of 860,209 man-hours over 3 years</p>
</div>
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<p>Implementation of key ServiceNow ITSM modules</p>
</div>
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<p>Successful delivery of 13 integrations and lifecycle management of 600+ stories</p>
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<p>Facilitated &amp; tracked 600+ trainers attending direct training, and over 1560 members trained over 5 months.</p>
</div>
</div>
<p>&nbsp;</p>
<h4>Client Testimonial: Successful ITSM Transformation</h4>
<p>&#8220;The launch of our ServiceNow ITSM project completed successfully in May following a great collaboration with the team in Saros and our ServiceNow implementation partner. This was a complex delivery, requiring a lot of additional discovery and solutioning which required collaboration with a large number of vendors and business stakeholders to ensure we met our project deadlines and deliver the overall solution on target. The team in Saros brought the needed experience and skills in terms of ServiceNow, ITSM and Project Management to get us over the line despite very tight deadlines and a number of challenges. Our experience has been that the Saros team is results driven with a strong sense of ownership and willingness to do what it takes to achieve the business outcome.&#8221;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
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Learn how Saros Consulting's successful ITSM overhaul for a major retailer highlights enhanced operational efficiency and strategic tech advancements.

Revolutionising IT Service Management

<p><em>Saros Consulting partnered with a leading global retailer, on a mission to enhance their contract lifecycle management (CLM). This initiative aimed to streamline their procurement governance, improve contract efficiency, and foster better supplier relationships, ultimately driving sustainable cost savings and operational improvements.</em></p>
<p>&nbsp;</p>
<h4>About the Client:</h4>
<p>Based in Ireland, our client is a significant player in the safety wear market, with revenues exceeding €500m. They specialise in providing high-quality safety wear and personal protective equipment (PPE), serving diverse industries worldwide. such as construction, manufacturing, and healthcare.</p>
<p>Renowned for their commitment to excellence and innovation, they are an established trusted brand in the safety apparel industry, serving sectors like construction, manufacturing and healthcare.</p>
<h4></h4>
<p>Client Objectives and Challenges:</p>
<p>The project&#8217;s aim was to revamp their CLM process, enhancing procurement efficiency. The key objectives were:</p>
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<p>Identification of Process Inefficiencies: Our goal was to identify and address inefficiencies and bottlenecks within the current CLM process, leading to streamlined and standardised procurement practices.</p>
</div>
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<p>Enhanced Contract Visibility and Tracking: We set out to establish a centralised contract repository and tracking system to improve visibility around key performance indicators (KPIs), service level agreements (SLAs), contract milestones, obligations, and renewal dates.</p>
</div>
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<p>Supplier Relationship Management (SRM): We proposed implementing a structured SRM framework for strategic suppliers, with a focus on fostering improved supplier-client relationships over the duration of contracts.</p>
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<p>Process Automation and Standardization: We advocated leveraging technology to automate manual tasks, while also introducing standardised contract templates and negotiation guidelines .</p>
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<h4>Challenges:</h4>
<p>During the discovery phase, a workshop was conducted with key stakeholders to discuss the extent of challenges faced by the client. Several critical challenges were identified, documented, and addressed as part of the opportunity assessment.</p>
<p>One of the key challenges revolves around contract lifecycle visibility with key suppliers. The Procurement function tends to become reactive over time, leading to diluted effectiveness and reduced leverage in negotiating terms with suppliers. Properly managing notice periods and contract performance monitoring is crucial for maximising buying power and achieving in-year and multi-year savings targets. Moreover, the contract lifecycle significantly impacts internal resource allocation and timing for supplier engagements related to renewals, reviews, and RFP events.</p>
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<h4>Saros&#8217;s Strategic Solution:</h4>
<p>Over a 14-week period, Saros Consulting’s team, comprising key resources, implemented a contract repository with essential data, enabling proactive procurement practices. To address the challenges and meet client objectives, the solution involved contract repository with essential data, enabling proactive procurement practices and improving visibility. Saros identified sustainable and achievable savings opportunities that were presented to the client.</p>
<p>In addition, Supplier Relationship Management (SRM) formed an integral part of our service delivery. This focus was on strategic suppliers in the agreed spend categories, supporting the development and continuous improvement framework necessary to strengthen supplier-client relationships throughout the contract term.</p>
<p>By adopting these solutions, the client could optimise their contract lifecycle management process, leading to improved procurement efficiency, enhanced supplier relationships, and substantial cost savings in the long run.</p>
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